Lisboa, Portugal
Rua de O Século 150
N/A
+351213471506
ONGOING problems with Hub new hostel, not as guest but as neighbors. They refuse to solve the loud noise level issue caused by the enormous water deposit located in their garage, just beside our flat, the noise passing through the wall. Picture this: calling the reception at 10 PM to complain that the noise doesn’t allow us to sleep and getting receptionist’s preposterous answer : “I hear no noise here”. That’s the defying answer we get after 4 months of numerous phone calls, messages, followed by meetings with the hostels responsibles and visit inside of their garage that is extremely loud because of this water machinery. They didn’t proceed with a correct study of this issue by first measuring sound in our flat, before and after wrapping their machinery in a sponge that was clearly the cheapest option since it didn’t lower the noise at all. And after this cheap unsuccessful operation, all they can do is shrugging their shoulders and transfer responsibility on the landlord to make isolation instead of them assuming this work or simply setting up the water deposit differently to minimize the sound. And sadly this wasn’t the only problem we had with this hostel during the last months, since summer they transformed this little backstreet (which of course isn’t their main entrance in the hostel) in their personal garbage dump, leaving their garbage bags and lately trash cans in front of their garage and pushing them under our window when they were too many, unacceptable behavior coming too often from their uneducated staff, photos attached.
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This hostel has a nice atmosphere, free wifi, a bar, laundry automat, good showers and toilets, game room, a room full of balls, outdoor showers, free breakfast and a free to use kitchen(just clean the pans you used). The staff is nice and they give you the option to store your luggage for free before check in (just bring a lock, you also can buy one at the reception). Would recommend this hostel as it is situated in a old part of town with a supermarket nearby.
It's very nice clean beds and rooms great location so close to metro station and pubs,
Great hostel in an amazing location. My first visit has prompted 2 further visits since. Staff friendliness seemed to be slipping on the last trip but maybe it was just bad timing. Would still go back. Always meet great people in the bar and rooms are well maintained. Not to mention the ball pit.
The black room is covered with mold and the smell is unrealistic. There's an air conditioner but it doesn't help the ventilation of the room. Also the water there's very dirty. Don't risk your health coming to that place it's not worth it.
Would not recommend it if you have following concern: 1. Too noisy. woke up by car engine and drunk people and night talk every night at around 3:30am or 5am during my visit. 2. Location. If you have (heavy) luggage and bad knee, you need to consider a 14-minute walk from ground up to hill including a steep slope and some stairs. 3. Bed isn't that comfortable, especially the pillow I got basically cannot count as a pillow, I cannot feel it under my head. Suggest new hub to buy new pillows. 4. Some staff are really friendly but some are not. As for check-in, they ask you to fill a form and take a comparatively long time for them to check in than other hostels. When there are many people want to check in, you probably need to wait at least 10-15minutes.
Nice place to chilling, there's a ball pool
Super cute, amazingly friendly staff, and easy communication. Great location. I was so happy with this choice! And the pool with plastic balls tops the whole experience haha
Deli
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