Costa da Caparica, Portugal
Av. Gen. Humberto Delgado 47
N/A
+351 212918900
Great 4 star Hotel, very modern, rooms are great with great views, super comfy beds, staff by the pool bar were super friendly with a great sense of humour, the only sad and disappointing thing I have to say is about cleaning service, it was terribly poor, even when we requested the service when we came back to the room it hadn't been done and we would let reception know and still it wouldn't be done, and when it was, mirrors weren't clean, floor wasn't hoovered, there was sand from the beach and our hairs as we left it, and my daughters bed was never changed in 8 nights, one of my pillowcases had my mascara on it still. We know we went during covid time and we get that people may be struggling at the moment or be short of staff but especially during these difficult times cleaning service should have been up to standard more than ever. Apart from that, great location, great sea salt water pool.
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Hotel on a great location, spectacular views from seaside rooms. located on the 8th floor is a fantastic panoramic terrace. Hotel is a bit dated so worth 3* in stead of 4*
This hotel is not worth its 4 stars under any circumstance: - The room: no warm water when we arrived. The balcony door couldn’t be locked. And it remained unfixed the entire stay in the hotel without offering us a new room. Unlike the room description on booking there was no furniture on the balcony. - The service: Overall the staff makes a frustrated and unmotivated impression, no signs of welcoming your guests, even a hello at the reception is rare. Furthermore the English skills of the staff was simply insufficient. They can’t even describe the type of meat which was served in the evening. - The food: breakfast was ok, but the dinner was not. The starter soup tasted mostly like nothing. Regarding the main dish, there was always just the option between meat or fish. No vegetarian alternative. And without exaggeration, it reminded me of the canteen food from university. I never experienced such bad food experience in a hotel. Every 3 star hotel has served better dishes in my experience. - The hotel: The entire facility is very aged and needs renovation pretty badly. - To sum it up, we would not recommend this hotel to anyone, unless the price is adjusted to the level of a 2 or 3 star hotel.
Such an amazing time we had! The staff was very helpful & friendly, the team even send a beautiful surprise to our room for my birthday. Many thanks for the awesome hospitality! Nice beachfront hotel location!
Very nice hotel with a great view to the sea (if you are luck enough to get those rooms ). Very clean and a great breakfast. Lots of bars and restaurants nearby. Recommended.
Fantastic Hotel and Location..Very Professional and Very Friendly Staff in every department. Hotel Management should feel Proud and Lucky.
Great location, great rooms but.... I have spent in that hotel one week of June holiday. First unpleasant surprise was taking away our ID over night. This is against GDPR rules. Breakfast was unfortunately just ok. You could find all what is needed on breakfast. But “powder” scrambled eggs was every day more dry than before. I was missing local sweets or foods. On dinner it was more variety but always one scheme. 1 fish 1 meet vegetables and carbs. Some side salats and deserts. I never left hungry and found something to eat. But next time I will skip HB option. We had option HB so at the bar we beer and wine included. But we was customers of 2nd category. Many times even when our order was served if some body that pays, my service had to wait. I recommend to skip that option also. Rooms are big clean and tidy. We had view for ocean so we could enjoy our stay to the limit. Location is very close to ocean. And also trip to Lizbona takes 20min by Uber and around 45min by bus. For me - I can recommend this place in option with breakfast. Option HB I would skip.
Excellent. Very good rooms and beds. Awesome views, WiFi, private parking. The staff is excellent and make you feel at home. The breakfast is complete and with very good products.
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