Prior Velho, Portugal
Portugal, R. Ary dos Santos 9 ARMAZEM C
N/A
+351 218946200
First they said the address is wrong, then they said the spanish website doesn't recognize the last digits of the post code therefore they tried to deliver in another city, then they said they tried to deliver but noone was home, then they said this will not get delivered without a signature and couldn't give me an answer as to why this wasn't mentioned at the checkout. And the person on the phone wouldn't let me talk so I had to talk over her. What a horrible service!
like
Parking for clients. Efficiency. Availability and sympathy of the responsible for the reception.
I bought something in Online-Shop. My order from spain did arrived in lisbon but they was Not able to deliver to me. First they said My Adress Is wrong, after i mailed the shop that MRW has to try again... they said they tried it 4 times to deliver, i was all the Time at home because i was sick.. i never heard the bell.. after a week they emailed me a picture of my door and i painted where to go. But Again it Didnt worked... after some more days i mailed the shop Whats going on, they answered surprised because mrw said it Is delivered.. After all, the package Is back in the Shop and will bei sent with an other delivery Service. Dont go there, no professionalism, joking customers..
Awful service, do not use this company. First attempt at delivery was to the wrong apartment, after that they never tried to deliver it again. They do not answer the phone or respond to email requests.
They don't answer the phone
A incompetência ao seu mais alto nível. Absolutamente desonestos e inúteis, incapazes de honrar os seus compromissos, falhando todos os prazos. Atendimento telefónico indisponível; actualizações de tempos de entrega inexistentes; total desrespeito ao cliente. Pura e simplesmente este negócio é demasiada areia para o camião deles. Que tipo de gente gere esta chafarica? O que é que andam aqui a fazer?...
Serviços péssimos. Estou desde há 10 dias a tentar entrar em contato para saber da minha encomenda e o telefone é para esquecer. Há vários dias que diz estar no prior velho e não avança disso. Se não têm capacidade para executar tamanhas funções, deixem de aceitar pedidos. Faço questão de me dirigir pessoalmente às instalações e fazer uma reclamação por escrito, pois aqui de nada adianta.
Qualquer encomenda que venha a fazer, se souber que é a MRW a entregar, cancelo logo! Para além de demorarem quase 1 mês a entregar, ainda me fizeram ir ao Prior Velho levantar, após contacto telefónico, bloquearam o meu número e nunca mais consegui falar com eles! Do pior que pode haver!!!
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