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Sata - Sociedade De Transportes Aéreos, Sgps, S.A.

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Ponta Delgada, Portugal

sata.pt
Airline

Sata - Sociedade De Transportes Aéreos, Sgps, S.A. Reviews | Rating 3 out of 5 stars (2 reviews)

Sata - Sociedade De Transportes Aéreos, Sgps, S.A. is located in Ponta Delgada, Portugal on Av. Infante Dom Henrique 55. Sata - Sociedade De Transportes Aéreos, Sgps, S.A. is rated 3 out of 5 in the category airline in Portugal.

Address

Av. Infante Dom Henrique 55

Phone

+351 296209794

Open hours

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H

Henk Doornbos

In August 2019 we visited the Acores islands and flew with Air Acores. One of our flights got cancelled less then a day upfront, causing us to miss our connecting flight to Lisbon and forced us to stay a day in Sao Miguel. The extra costs for the hotel and taxi we paid ourselves and we were promised by personnel of Air Acores that we would be reimbursed. Additionally, we also filed a claim for the cancelled flight as we are eligible for compensation. Now, half a year later, we still did not received any compensation (even though there's little to argue, we even had a signed form from SATA confirming the whole situation which we got on the airport). Communication is difficult with SATA. The only way to communicate about the claim status is through e-mail. They refuse to give any information by phone and simply advise to send a reminder by e-mail on regular basis. And not surprisingly of course, SATA air is remarkably slow in answering any e-mail. I'm pretty sure that SATA Air Acores tries to take as much time as possible to handle claims to discourage people from claiming and to give up on it. Edit: in April 2020 we received full compensation of SATA. Although the communication was slow and not always clear, we are satisfied with the compensation paid.

J

José Manuel Feliciano

Já cá trabalho há cerca de 45 anos.

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