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Portway Handling

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Lisboa, Portugal

portway.pt
Airport shuttle service

Portway Handling Reviews | Rating 2.2 out of 5 stars (8 reviews)

Portway Handling is located in Lisboa, Portugal on R. C Edifício 124 piso 1. Portway Handling is rated 2.2 out of 5 in the category airport shuttle service in Portugal.

Address

R. C Edifício 124 piso 1

Phone

+351 707242844

Accessibility

Wheelchair-accessible entranceWheelchair-accessible seating

Open hours

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J

Julien Rougeron

One hour and still waiting for Portway to take the bag out of the airplane.. No info, no service, just waste of time..

C

Christiaan Grundling

Allows workers to strike in middle of holiday season, causing cancelled flight, delayed luggage and days of stress during the few days normal people have time off. No proper way to contact them either. Even after strike ended, there are zero responsibility taken to assist with the mess caused and still being extremely inefficient. Happy 2020?

M

Mario N.

Very unfriendly service today at the check-in on the EW flight from FAO to DUS. The lady who worked at counter 19 (Baggage Drop Off) performed like an elephant in a china shop. This lady has an unacceptable behavior. She treated passengers very badly. This lady has definitely chosen the wrong profession. Extremely outrageous and arrogant!

V

Vasco Correia

We had to wait one hour for the luggage in Lisbon on a flight from Stockolm. Absolutely incomprehensible level of incompetence!

R

Raisa Sudhir

This delay was very frustrating due to several reasons - 1) The wait to file a claim for my lost luggage was an hour and a half. 2) I was told that the suitcase would most likely be delivered the next day but it was not. 3) two days after, I called Portway to check on the status (took half an hour of straight dialing to get a response) and if it was in Lisbon so I could come and pick it myself. The agent said I could and I did not need an appointment and I would need to show the security guard my claim and he would let me through. This was not true in the slightest and I then I waited at the airport for 1.5 hours next to security to get a Portway agent on the line to let them know that I was there. It was my preference to pick up the luggage as by then, it had been at the airport for 24 hours and I was not confident I would receive it th-t day.

T

Thierry Olivry

I wish there were a \zero star\. Yes, the company's baggage handlers are on strike over pay raises, but the rest of the company is absent. You can't contact them by mail, the online claim form does not send a confirmation, and the phone disconnects you after a few minutes online. No explanation on how, when and where to pick up our luggage. How can one conduct a service business without good service?

P

Philipp Alexander Schoch

catastrophic service provider. waiting times of more than 60 minutes. no information regarding the delay.

R

Richard Eliot

Pathetic service, more than 1 hour to deliver bags, no information, incompetent and not fit for purpose.

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