Lisboa, Portugal
Av. Álvares Cabral 45B
N/A
+351 213889175
They gave me a car which wasn’t full of fuel and said it would be ok if I left it back the same and marked the level on their paperwork. Later after I had returned home I got the bill for not leaving it back full. No joy trying to get it resolved.
like
BEWARE... If their office closes for lunch when you want to return your car at the correct time, they will charge you an extra day. The tyre warning light flashed for 3 days so never used motorways. My first time using Enterprise, but never again if this is how they treat customers. I recommend using Avis (Preferred) out of Lisbon. No waiting in queues.
Well, if you don't bring a credit card but rather want to use a debit card - then you demand that you take out their most expensive insurance. No advance no info on the website - very frustrating. The car itself was ok.
Terrible terrible service, a deposit was taken of 300 after a week my deposit was not returned even though the card was approved for return. On returning the shop they provided me with an order code to prove that they had issued the hold on my deposit to be released. I was then told to call the International banking to ask why it had not been returned for them to tell me you need to speak with the Merchant and back and forth. DO NOT I REPEAT DO NOT RENT WITH THIS TERRIBLE COMPANY GEURIN. They offered no help whatsoever!
Despite the reviews I booked with Enterprise as the location was good for me. I was very happy with the car and service. There was a little wait on pick up but that's probably to be expected at the weekend. The staff were friendly and helpful. If it's like this again I would be happy to use them more often.
Careful when renting (and possibly returning) a car on a Sunday. The Enterprise website told us this rental location was open on Sundays but as I believe others have pointed out, it's not. We were stranded when we turned up and it was closed but Avis/Budget saved the day!
I had booked with Enterprise as it is a trust/love brand worldwide. I decided to check Google Reviews before getting to this rental place. Besides the awful repeated reviews, I did notice that Enterprise Lisbon didn’t even bother answering the complaints. I cancelled my reservation and booked with EuropCar Lisbon airport. Don’t want no headaches on my vacation.
The absolute worst service! Please do yourself a favor. After a long flight you do not need to deal with these zombies.
Deli
The best companies in the category 'Deli'