Lisboa, Portugal
Rua de Ponta Delgada 70 A B
N/A
+351912524815
Great way to see Lisbon, though the traffic can be painful at times (no fault of Cooltra or their staff at all). Staff are very nice and helpful in advice surrounding the city and laws. Scooters are in good condition. My tip is to leave a cash deposit so you get it back straight away and don't lose any to tax or exchange rates.
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!!! DO NOT RENT THERE !!! Most terrible rental experience. I rented a scooter for a month, and after 2 days I end up in the middle of street with no petrol because the fuel jauge was defective. I called the service phone number, who could not help, and the next day I found out that they charged us 30 for 10mn call, amazing ! I had to take a Uber to go to a petrol station and buy a jerrycan of fuel, back and forth trip 1h, 20. Then, I decided to return the scooter and asked for a refund, on the phone I have been said Yes, and then when I arrived it turned out into a No. Then I end up into a endless email/WhatsApp exchange with promesses that someone will contact me « tomorrow » which eventually happened 10 days after, to announce « we will refund nothing, and btw the fuel jauge is working perfectly ». WORST CUSTOMER EXPERIENCE since quite some time !
Totally awesome to discover lisbon with scooter. Highly recommend cooltra. The guys are great, really helpful, think with you and give great advice about the city. I have the feeling I haven't seen enough so, I'll be back.
I have rented many cars and scooters but never with a rentalfirm this pleasant! Employees are friendly and very cooperative; looking for solutions to every question. The scooter was good, helmets were clean and good. Lisbon is a very nice town to explore by scooter. Very recommended!!!
Still waiting to get back my 150 . No one answering on the phone. Never had such a bad experience! The scooters were nice but the guy in the store had just no clue what he was doing. Going to contact my Lawyer if the money won‘t be on my bank account in the next 2 days
Perfect! Me and my girlfriend rented a scooter for two days. It was really a pleasure to discover Lisbon in this way. The guys in the store, Francisco and Hugo, were always helpful and very cheerful. Everything was very organized and the scooter was perfectly prepared for us when we came. The thing I liked the most was, how honest they were. I didn't felt like they forced me to any extra cost or something. So I absolutely recommend Cooltra and would come back any time. Thanks!
Worst renting experience ever
Super easy. best scooter rental shop.
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