Lisboa, Portugal
Alameda Edgar Cardoso
N/A
+351 213191090
Horrible, not on time. Very costly, and the stops are near impossible to find. Had to do some Sherlock Holmes level investigation to find one. The maps provided don't have the detail needed to find them, and locals don't really know the stops either considering the signs are A4 size mounted on a lamp post. Made this throwaway account just to post this, absolutely horrid. Don't even consider using their services, both for your sanity and the sanity of those you are with.
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They never go to all the places in the brochure. They cleverly reveal it once you are inside the bus outside the city. So u r trapped. Also they are late, never keeps time. Sometimes overcrowded. Staff are a bit rude too.
First we were unable to find the bus stop as there is no enlarged map tofto the stop. Then the empty bus arrives and would not wait 15 seconds for my family to catch it, next bus does not show up at all. Bought a combined boat ticket but there was now guided tour or audio guide on the boat as advertised. Also their disinfectants made the boat sticky and left marks on our clothes. Considering to claim a refund.
Bought online ticket which wasn not accepted by first driver. Second driver was more helpful. Audio-tour in multiple languages is good. The busstop is first street left behind the main arch.
Never ever again with GRAY. I wouldn't choose this company again. We had booked the 48h package for 26 per person. Included are 4 different tours of 30-120min duration. On the second day we booked the tour Cascais. For inexplicable reasons the tour was almost 3h long instead of 1h 40min. In addition, the bus driver took a break of 40min in the middle. The bus driver drove like a madman, was always at the mobile phone and not concentrated. In addition, 4 of 8 sights were not even visited on the tour. The company GRAY is simply catastrophic.
One stop place for tours in Lisbon Portugal, meaning pick-up and drop-off location. While there visit the park and take pics of the Marquês de Pombal
We decided to go with Gray Line as opposed to their competition and regretted it very much. DO NOT TRUST THEIR MAP!! We got the red and green lines tickets. We took the red line first and hopped off at point 8 and walked to get back on the bus on point 9. We checked the map and found the sign. we waited for almost on hour when someone else told us the pick up point was on the other side of the street. I am assuming they changed the stop at some point and never cared to update the map or move the sign, or let passengers know of the change. We then took the green line, which was a very small bus. The driver would get to a stop and, if no one was getting off, he would just keep going. He never waited, not even 10 seconds, which I found bizarre. When we got off on point 8, he told us that was not the actual stop and told us where it was. Again, I found it unethical of his part, since he really wasn't giving people any chance to get on the bus. When we went back to the stop to get back on the bus, we waited for 35 minutes for the first one to show up. The driver stopped to tell us she didn't have any room. We waited another 30 minutes and decided to Uber back to the hotel. Horrible experience!! Waste of our time and money!
On last July, my dad and I went on a tour on the third day of our holiday in Lisbon, Portugal and the tour was all right. We saw some old buildings around the city and then we visited the old castle and we had a good trip. We met a guy in a knight costume and he speaks very good English. He must be well-educated. Greetings from Dublin, Ireland
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