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DPD PORTUGAL SA

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Lisboa, Portugal

dpd.pt
Shipping service

DPD PORTUGAL SA Reviews | Rating 1.8 out of 5 stars (8 reviews)

DPD PORTUGAL SA is located in Lisboa, Portugal on Av. Infante D. Henrique Lote 10. DPD PORTUGAL SA is rated 1.8 out of 5 in the category shipping service in Portugal.

Address

Av. Infante D. Henrique Lote 10

Phone

+351 218546001

Accessibility

Wheelchair-accessible entrance

Open hours

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Zara Johnson

I haven’t been able to get ahold of anyone. Been on hold for 50 minutes five days in a row...missing 4 parcels with no update on delivery.

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Tiago Fernandes

They lie!! Said nobody’s was home as an excuse. They do not answer the phone; no reply to emails. A disgrace.

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Luisa Rodrigues

My parcel was due to be delivered on 27th November- it still hasn't been delivered! I tried tracking my parcel on their website- no update has been given! Contacted DPD UK (as my order originated from UK), they tell me my parcel is on hold but unsure why. I've tried contacting dpd Portugal but no luck - not sure why they have a contact number when no one picks up the phone and they just hang up on you. Very unprofessional! I'm very disappointed! Still unable to get an update on my order- probably lost! Avoid!

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Elhanan Boragin

The service has its flaws but the people in Customer Service and the drivers themselves are really helpful and nice. It is the poor management that makes the business unreliable when pick-up don't happen on time. I was very upset a few times but put 5 stars for the people that actually do the work.

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Tiago Boanova

If we look into the worlds distribution cenario , the changes have been dramatic, B2C has been a constant of increase on daily business, and the struggles are hard and brings new difficult challenges. DPD keep fighting them with good tools and inovation. But the lack of drivers in the market, subcontractors no longer have cars parked for peek seasons, car rentals are expensive and hard to get and offcourse social media exposure kills on first mistakes. I think that they do a really good job, always easy to get a call from account manager, their services and products such as \Scai\ and \Predict\ are still on top of their game.

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Paulo Diamantino

Never delivered the parcel despite they send a mail confirm the date to delivery Reaching them is impossible - they do not have a contact phone for this kind of problems. Is like the great actor said \talk to the hand!

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Victor Neto

Unfortunately, there are no negative stars, but they deserve it. I gave all my contact details and those of my neighbour. Fist time, they returned the parcel to Miele Germany without contacting us; second time, they sent the parcel to the pick-up point without contacting us. I just got an SMS and all the trouble to go there during working hours. Avoid this company.

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Love Travel

Waited on delivery all day, after checking the tracker there were comments that they attempted to deliver but there was nobody to answer the door. No postcard and to call them costs 0.25c per hour. I tried but after 20 minutes without answer I gave up. Emailed them but again no reply. In other countries this company would have gone bankrupt, how do they get away in Portugal is beyond me

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